Frequently Asked Questions (FAQ’S)

In today’s information era we understand that the digital world is different and may not be familiar to you. We want to help so here are the answers to some frequently asked questions that usually come up in our conversations with clients. Hopefully they will answer some of your initial questions as well.

We are an innovative boutique digital agency dedicated to producing memorable and brand worthy content. We specialize in Video Production, Photography, Web Design and Graphic Design. Our specialty is creating highly effective business websites and video content strategies that attract site visitors and converts them into consumers. In order to do that we also offer graphic and print design, commercial photography, SEO and social media services.
We offer multiple packages that are readily available to all clients, as well as, additional add-ons.
Generally speaking, providing content (mentioned above) and responding to emails and phone calls in a timely manner goes a long way to helping a project move forward. It’s obvious, but it’s the truth. Failure to provide content and failure to respond are two very common delays for projects.
Yes, of course! Many of our clients, especially small businesses, are still very unfamiliar with the online world. We can help you determine exactly what type of website and content you need, and how to get it. All you have to do is reach out, and tell us about your business and your vision. We can show you how to do the rest, or do it for you.
Yes, absolutely! We can meet with you and discuss where you are in regards to your online presence and digital marketing, and the results you hope or want to achieve. You can ask as many questions as you like, and we will do our best to answer them all. And if we don’t have an answer when we meet we will do some more research and let you know what we can find out. Don’t worry, you are not alone; we are here to help!
We are a small business ourselves, and we understand that especially small businesses have pretty strict budget requirements. As a result we know how to stretch your budget. We suggest that you contact us with your specific budget requirements and we promise to do our very best to help you
Small files can be emailed directly. Larger files, multiple images, and website files are compressed and uploaded to cloud storage such as Dropbox. We can ship print projects and files on CD / DVD via USPS, UPS, FedEx or local delivery. Delivery can also be done in person.
Yes, content creation is one of our specialties! We can create logos, graphics and infographics, take product and location photos, shoot video, and write your web and marketing content for you. We can also help you improve your existing content.
Images should be high resolution PSD, TIFF or JPEG files. Graphics are best as Illustrator native or EPS files. All text content needs to be provided as editable Word docs.
We can recommend a third party host for your business. Once you decide where you want to keep your site we will move it there, make sure it is all set-up correctly, and fully functional.
Yes, we speak Google, Bing, and even some Yahoo! We can help you set up Google Analytics, or do it for you. After that we will help you understand exactly who is visiting your site, what they are looking at, and what you can do to keep them coming back for more. If you prefer we can track and tweak your website performance for you and provide you with monthly updates.
Yes, absolutely! Social media is a great way to reach new audiences. But depending on what you want to achieve some social networks may work better for you. Tell us a bit about your business and we will help you determine the best social platforms for you, help you set up and optimize your profile pages, and develop a social media strategy for you. Social media can be fun; let us show you how!